Carmen Ochoa and Mark Mariampillai act as your named relationship managers, from first conversation to settled trade. There isn't a rotating support team. You get the same two people, every time. We handle onboarding, walk you through documentation, structure your first trade with you, and stay on the line while it settles. Once you're live, choose how you trade: through a dedicated private channel directly to the desk, or an execution interface for self-directed trades.

Most clients use both.